🚀 Getting started
Choose a period, receive access details and save them for the next setup.
🔧 Troubleshooting
Identify whether the issue is the whole login, one channel or a player feature.
💳 Billing & account
Keep your order reference for payment, renewal and refund questions.
Activation timeline — what to expect
- Order placed — you complete the checkout form and receive an order reference.
- Payment instructions — we send card, crypto or bank details (depending on availability).
- Payment confirmed — once verified, activation starts automatically.
- Credentials delivered — usually within an hour after payment confirmation. Check spam and retain the welcome message.
- Setup — follow the installation guide for your device. Support can walk you through on WhatsApp.
Top support questions (quick answers)
“I paid but didn’t receive login details”
Check spam and the order conversation. Contact support with the order email or reference and the payment-confirmation details requested by the team. A completed request does not itself confirm payment.
“Channels buffer every few seconds”
Compare the same title on your usual device and another available quality level. Check the connection in the viewing room, reduce competing traffic and try ethernet where possible. Describe whether the issue affects one title or the entire service.
“Can I use Gamma on two TVs at once?”
Standard plans include one simultaneous connection. A second TV watching different channels at the same time requires a multi-device upgrade — email support for pricing.
“Which player should I use?”
Use a player that supports the supplied Xtream or M3U format on your device. Check current app availability and any separate license cost. See the player guide.
Still need help?
Email [email protected] with:
- Order email or reference number
- Device model (e.g. Fire Stick 4K, Samsung TU8000)
- Player app name and version
- Screenshot of any error message
- Your country and ISP (helps diagnose routing issues)